Your Nails Made Wonderful.
Booking & Cancellation
In order to secure your appointment's date and time, you must pay the required deposit that is listed on the site and in our pricing menus. It must be documented or posted as a visible transaction through any of our acceptable payments options. Your deposit fee is approximately 50% of your total balance and is deducted from the remaining total of your service. It is non-refundable with the possibility of being transferred to another service if you reschedule or cancel in adequate time. It must also be approved by the technician. Failure to pay your deposit when booking means your requested date and time slot will not be reserved and is liable to being canceled or rescheduled by the technician.
To cancel or reschedule, please contact us 1-3 days before your service. Failure to reschedule or contact your technician in reasonable time will result in your deposit being non-transferable and put you at risk of being prevented from making any future bookings. Appointments cancelled within 24 hours of their appointment will be charged a $10 fee.
In the event that the client will arrive late, it is expected of them to communicate that with their technician. Otherwise, service may be refused, the appointment may be canceled or rescheduled, and/or a $10-$20 late fee will be charged and to be paid at the end of the service or applied to a future bill depending on the severity of the client's tardiness. If possible and time allots, the technician will also communicate this beforehand. Customers are expected to respect and abide by the late policy to maintain the professionalism of the workplace. In the case of a disagreement or dispute with the policy, it may result in refusal or discontinuation of service and the possibility of legal actions being taken against them.
No-show, no communication appointments will be charged a $20 fee, and may be prevented from booking any future services or will have to pay their service's fee in full in order to be approved.
The given duration of your appointment is only an estimate. Your appointment may last shorter or longer than the time originally given.
By booking any of our services, you, "the user", agree to all of our company's policies under Otani Nails and Starzway: Booking and Cancellation Policy, Payment Policy, Service Policy, Health & Safety Policy, Aftercare Policy, Right to Refuse Service Policy, and Customer Code of Conduct Policy, whether in store or online.
Service
As aligned with our company's values, we respect all of our customers and see to it that they are satisfied. In the case of any dissatisfaction, complaint, or concern we are open to receiving feedback in a calm, professional way in accordance with our Customer Code of Conduct Policy. Before, during, and after service, the client and technician is expected to remain considerate, respectful, and professional towards each other. Service is also expected to be completed following all principles, policies, and guidelines according to the business's standard. You, the client, assume the responsibility of any health or safety concerns that may occur during your service, including that which may pertain to any complimentary snacks or drinks given as neither the technician, owner, nor landlord will be held liable. All serviced clients must be at least 16 years of age or older, unless given consent by an adult. There will be no to few exceptions to not abiding to any of the aforementioned and necessary consequences will be applied as needed.
Customer
Code of Conduct
We prioritize a safe working environment for the technician(s) and any other customers in or near our premises. Customers are expected to conduct themselves with respect and courtesy at all times, and must communicate any concerns, feedback, complaints, or disagreements in a calm and respectful manner. Abusive behavior, verbal or physical threats, offensive language, discrimination, intimidation, coercion, damage to the property, defamation, harassment, or refusal to pay or follow policies/guidelines in any way will not be tolerated. Failure to comply with any of the policies/guidelines will result in discontinued or refused service and/or legal actions being taken against the customer.
Health & Safety
Customers must comply with all health and safety policies/guidelines that agree with the South Carolina Board of Cosmetology. Customers are also expected to follow any aftercare or recommendations made by the technician or any other doctor. In the case of any communicable disease, illness, health condition, or safety hazard, neither the technician, owner, or landlord will be held responsible. It is expected that any of the aforementioned concerns will be communicated with your service provider. Once your service is booked and/or begins, you are agreeing that you will be solely responsible for any health or safety concerns you may have before or after the service. The service provider or any other technician in the building has the right to refuse or discontinue service for any reason. It is expected that you stay home if you feel unwell and communicate that with your provider.
Payment
An initial deposit payment is due before the service appointment can be reserved. Deposit payments are non-refundable and only transferable when the service is canceled or rescheduled 1-3 before the service's date and time with the approval of the technician. The remaining payment must be paid either before the service, during the service, or right after the service is completed at the request of the technician. Payments are therefore due before service booking is completed and before/right after the service is completed. There will be absolutely no refunds given and in any case of a payment dispute, the customer risks legal actions being taken against them. Prices for designs in our menu are just starting prices for simple designs. It is important that the client chooses the correct option or requests a quote for their desired design. Otherwise, there is a possibility of there being a price increase. Refusal or failure to pay in any way will not be tolerated and may also result in refusal or discontinuation of services, debit or credit card being charged, and/or legal actions being taken against them.
Aftercare
Customers must be especially careful in the first 24 hours following their service. It is expected that the client will avoid any form of intense heat, prolonged periods of water or moisture, picking, peeling, or biting. It is recommended that client's will reserve a time to be seen by the technician for any maintenance such as lifting, repairs, cut downs, or removals, and to keep hands/feet clean and dry as necessary. Customers are expected to follow any recommendations given verbal or written and assume the responsibility of following any aftercare procedures. The service provider, owner, or landlord will not be held responsible for any aftercare concerns or issues. In the case that the technician is unavailable to assist with any aftercare procedures, the customer is expected to seek help or attention from any other available service provider.
Right to Refuse Service
In order to maintain the safety and high standard of our business, we reserve the right to refuse or discontinue service and/or access on our premises at our business location, 9570 Two Notch Road Columbia, SC 29223, for any reason.
Customer Care
We travel far just to service you and do our best to go above your expectations! We will be sure to respond to all messages and calls as soon as we can and keep our policies enforced without showing favoritism. You may expect us to respond the same day or at maximum one week. We look forward to every appointment with you and value your time, money, and feedback!